Welcome to OzRunways Support
During easter break we will be monitoring support but there may be delays in responses.
If you have an urgent account request, please mark the subject with "URGENT" so we can prioritise.
Welcome to OzRunways’s Support System. This is the home of all support for OzRunways
You can search our knowledge base articles, and click start discussion to privately email a support person if you’re having trouble.
ACCOUNT ISSUES OR TROUBLE SIGNING IN / UPDATING ACCOUNT INFO
If you are contacting us regarding account-related issues, please let us know your User ID, which you can find at the top of the settings tab. We reccomend watching this video if you are having trouble sigining in on OZ RWY for iOS, or this one for RWY for Android. These videos also cover how to update your account information through the app (such as updating an email address).
If you find a glitch, please be as specific as you can be on how to recreate the problem and if you can, please attach a screenshot so we can see what is going on. You take a screenshot by pressing the home and power buttons of your iPad at the same time. The screen will flash and the image stored in the Photos App.
You do not need to log in, just click "Start a Discussion" below to privately email support personnel!